Artemis USA Daigou Terms of Use:

General Terms:

  1. Photos and Images color displayed may vary from the actual item because it may be due to the lighting, individual phone brightness and setting issue.

  2. Please refrain from placing an order if you are uncomfortable with even the slightest minor defect or if you have perfectionist expectations. We regret that, as a small business, we are currently unable to accommodate customers with numerous requests and those who require the highest standard of guarantee. We appreciate your understanding.

  3. We offer gift receipts, subject to availability. Please note that during certain promotions or sales involving bulk purchases, gift receipts may not be provided.

  4. Dust bags will not be provided for items purchased from the Outlet.

  5. Care cards are available for MK, Coach, and Kate Spade items only, subject to availability.

Payment Terms:

  1. Payment to be made upon orders confirmation

  1. If the order does not meet the minimum Free Shipping threshold of RM180 (for West Malaysia), payment for the item (excluding shipping fees) must be made first.

2) Customers can accumulate orders for up to 14 days to meet the minimum amount for Free Shipping eligibility.

3) No dust bags will be provided for items which are purchased from the Outlet.

4) Care card available for MK, Coach, and Kate Spade only (subject to availability)

Refund Policy

  1. Any defects in the item must be reported within 3 days of the delivery date, which is calculated based on the successful delivery time and date provided by the courier service.

  2. Used items are not refundable.

  3. All returned items must be in their original packaging and condition as received by the customer.

  4. A refund will only be issued after our company conducts an inspection to assess the defects. Our judgment regarding the refund is final.

  5. Goods that are NOT RETURNABLE/REFUNDABLE include items purchased on behalf of the customer upon their request.


Shipping Fee:
For a purchase of less than RM180:
1) Peninsular Malaysia: RM8.00
2) Sabah & Sarawak: RM18.00

For a purchase RM180 and above:
1) Peninsular Malaysia:FREE
2) Sabah & Sarawak: RM18.00


Delivery Period:
For Malaysia Ready Stock: 1-7 days
For Pre-Prder: 4-5 weeks

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